Privacy Policy

1. Introduction

Welcome to myCounsellor.lk. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

2. Information We Collect

We collect personal information that you provide to us voluntarily when you register on the platform, express an interest in obtaining information about us or our services, or otherwise when you contact us.

• Personal Data: Name, email address, phone number, birthday, and gender.
• Sensitive Data: We may process health-related information you provide in the context of booking a counsellor, only with your explicit consent.

3. How We Use Your Information

We use personal information collected via our website for various business purposes, including:

• To facilitate account creation and logon process.
• To manage user bookings and communicate about appointments.
• To respond to user inquiries and offer support.

4. Data Sharing

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. In the context of our platform, your contact details and session requests are shared with the specific counsellors you select.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

6. Contact Us

If you have questions or comments about this policy, you may email us at hello@mycounsellor.lk.